Frequently Asked Questions

The Black Friday Event

Some exclusions apply. Discounts available in-store or online and applied at checkout. Ends 12/3/24 at 11:59 PM CST. Offer cannot be applied to previous purchases or combined with other promotions. Billy Reid Custom, shoes, gift cards, and third-party products (Moore & Giles, Fulton and Roark, Oak Street Bootmakers, Citizens of Humanity, Williams Sonoma) are excluded. Prices in USD.

What is your return policy?

Full price items may be returned for a refund to the original form of payment or exchanged within thirty (30) days of purchase. Returns and exchanges are always complimentary and free of charge. Items must be returned unworn for a full refund or exchange. They must have their original tags and be in new condition (not worn, washed, altered, etc.). We do not accept returns or exchanges on clothing purchased from any retailer other than Billy Reid. Items marked Final Sale or ending in $.50 are not eligible for return or exchange.

Note: Shipping fees are nonrefundable.

How do I return or exchange my order?

Please visit our Returns page to register your return and/or exchange. Login using your order number and zip code. You may also login using your email address at the bottom of the screen. Select the item(s) you wish to return or exchange. Choosing an exchange will prompt you to select the size and color of your new item. When you have completed your selection(s), choose the ‘Return Items’ bar at the bottom of your screen. You will be required to leave a comment in the “Additional Feedback” field to continue. A prepaid USPS label will be available to print at the end of your registration. After registering your return you will receive an instant voucher that can be used like a gift card on billyreid.com. This voucher provides the option to immediately place an order for another item without waiting for your return to be received. Once we receive your return at our warehouse, any unused voucher amount will be refunded in full.

How long does a return or exchange take to process?

We make every attempt to process both returns and exchanges as soon as possible. Once your return has been received and inspected, we submit refunds to your bank immediately. It may take approximately 5-10 business days for your refund to appear. Processing time can vary between banks. Exchanges are processed immediately and typically ship within 1-2 business days. You do not have to wait for your return to arrive before your exchange ships out.

Will I be charged for shipping on my return or exchange?

Domestic returns and exchanges are free! You may also return items purchased from BillyReid.com to any of our 14 brick and mortar locations.

Can I return or exchange an online purchase in one of your retail locations?

Absolutely, please take a copy of your email receipt to any of our Billy Reid retail locations. Returns and exchanges are always complimentary and free of charge in stores.

What payment options do you offer?

All forms of Visa, Mastercard, American Express, Discover as well as PayPal and Shop Pay are accepted on our site. 

Can I store my credit card information on your site and is it safe?

Absolutely. If you log in or register when you checkout, you have the option to save one or more credit cards for ease of checking out next time. Billy Reid, Inc. does not store any of this information. No one other than you will be able to access, use, or modify your saved card information, not even employees of Billy Reid, Inc.

What carrier do you use for domestic shipping?

When the ground shipping option is selected during checkout, your package will ship FedEx Ground. Any orders placed after noon CST will be processed and shipped the next business day. Please note, FedEx will not deliver to a P.O. box.

Do you offer complimentary shipping?

Domestic orders of $150 or more are eligible for free ground shipping.

How do I track my order?

Once your order has shipped, you will automatically receive a shipment notification email that will contain a tracking number. You can also find your tracking number on your account page on www.billyreid.com if you logged in before making your purchase. To do this, simply login to your account on www.billyreid.com and click “View Order” next to the appropriate order. There you’ll find your shipping method that will show the tracking number(s) associated with that order.

If I order multiple items, will they come in separate shipments?

Our online inventory includes our warehouse and 15 stores. There is a chance your package could ship in multiple packages from any one of these locations. In this case, you may receive multiple tracking numbers through our shipment notification emails.

My tracking number doesn’t work/is invalid, etc.

Tracking numbers can take a few hours from the time they are generated to become active on www.fedex.com. If you’ve tried to track a package you’ve just received a shipment notification email about, try waiting until later in the evening to track it again. Often tracking numbers will not become active until a package has reached one of the larger shipping hubs, which can take a few hours after they are picked up from our distribution center.

Do you ship internationally?

Yes!

What carrier do you use for international shipping?

We currently use FedEx for all shipments. For international orders, duties and/or VAT costs will be charged at checkout.

I’m an international customer. Can I return or exchange my order?

Unfortunately, we cannot facilitate exchanges for international customers due to customs and currency fluctuations. The original item purchased will need to be returned for a refund, and a new order will need to be placed for the replacement item. Duty and shipping charges cannot be refunded unless an incorrect item was shipped.

What is the estimated duty/tax on international orders?

Duties and taxes will be estimated

Is duty included in my international order?

For international orders customers will be charged duties and taxes at checkout.

How long does it take for my package to arrive?

The time for your package to arrive can vary greatly based on the destination country, the shipping service you paid for, and other factors including how long it takes your package to clear customs.

Are you hiring?

Billy Reid, Inc. is continually seeking entrepreneurial, motivated, and experienced individuals to add to our quickly growing luxury retail operation. With shops in New Orleans, Chicago, New York, Atlanta, Charleston, Edina, Dallas, Austin, Nashville, Birmingham, and Florence, Alabama, along with a fast growing E-Commerce operation and ever expanding wholesale partnerships, Billy Reid, Inc. is in need of individuals who have a passion for working within a luxury brand environment that is fast paced and requires a start-up mentality. Resumes and inquiries can be submitted to careers@billyreid.com.

Do you offer internships?

Yes. Resumes can be submitted to careers@billyreid.com.

Do you have a sizing guide?

Available sizing guides are listed on the individual product pages under the “Sizing” tab.

How do I care for my purchased product?

This depends greatly on what product you’ve purchased. Care instructions are listed on each product page. If you have further questions, please chat or email us at service@billyreid.com.

What is your customer service contact info?

Need more assistance? Our toll free line 877-757-3934 is staffed Monday through Friday, 9:00am to 5:00pm Central, excluding major and national holidays. For the quickest response, chat with us online or email us at service@billyreid.com. We’ll be happy to assist wherever we can, and inquiries are typically answered within minutes.